Complaint Handling Logo

Complaint Handling

Complaint Handling at a glance

  • 3-year nationally recognised certificate
  • 25 minutes of engaging video training
  • Video access for 8 months
  • Printable wall certificate
  • CPD time credit conformation
  • Includes manual & other downloads
  • Free weekly video refresher
  • Evidence Based Training certificate
£9.95 + VAT

Sample Video: Introduction to complaint handling

Complaints can happen in many different businesses and organisations. This course looks at ways that these complaints can be best handled to ensure that the best outcome is reached quickest and within the workplace policies and procedures. The course covers the basics of complaint handling to educate employees that there are correct procedures to follow.

  • Care workers
  • Nurses
  • Doctors
  • Agency workers
  • Customer service teams

This course comes with 2.0 hours of CPD, although the time to complete the course online may be less than this. Total course time includes 25 minutes of video training as well as knowledge reviews, final test, remedial help and reviewing downloaded material.

The content of this and all our courses has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines and come with a Certified CPD Statement as well as a ProTrainings Certificate and for online courses an Evidence Based Learning statement.

  • Introduction
  • Complaint Handling
    • Telephone Etiquette
    • Face to face meetings
    • Complaint handling
    • Complaint handling ideas
  • Adult CPR Flowchart handout/poster
  • CQC website
  • CQC website link
  • Child CPR Flowchart handout/poster
  • Dechoker Leaflet - for emergency choking treatment
  • Free student first aid program leaflet
  • How to use the Dechoker in emergency choking treatment poster
  • Infant CPR Flowchart handout/poster
  • LifePoint AED Leaflet - Full feature for just £795 plus VAT
  • Link to our Concussion ad Brain injury course in association with Headway, a head injury charity
  • Sign up for free Student First Aid - use code SCH-376-61-571
  • Skills for Care Website
  • Skills for Health Website
  • Visit the First Aid Show free for first aid and medical videos
  • Workplace Emergency Contact Sheet

What People are Saying

“Excellent Course”

- Muhammad Shahbaz from Riyadh. P.O. Box 87833

“Albeit I am not working with customer department, I broaden my general knowledge.”

- Pavel, site manager from Middlesex