Communication in Care Logo

Communication in Care

Communication in Care at a glance

  • 3-year nationally recognised certificate
  • 41 minutes of engaging video training
  • Video access for 8 months
  • Printable wall certificate
  • CPD time credit conformation
  • Includes manual & other downloads
  • Free weekly video refresher
  • Evidence Based Training certificate
£24.95 + VAT

Sample Video: Course Introduction

Good communication develops your knowledge and understanding about individuals and the part played by other workers so that the best care and support possible can be provided. It helps build working relationships where each person’s views are valued and taken into account.

Talking is often seen as the most common method or type of communication but most communication is silent. Gestures, the tone of voice, grins, grimaces, shrugs, nods, moving away or closer, crossing arms and legs all tell us far more than words. Learning to take account of these reactions is all part of developing your communication skills to achieve the best outcomes for individuals. Communication can be harder when we can’t see these signs like when we use the phone, texts, or email.

This course meets Standard 6 of the Care Certificate for the knowledge learning outcomes.

  • Care workers
  • Nurses
  • Social care
  • Health care assistants
  • Assistant practitioners
  • Care support workers
  • Anyone supporting clinical roles in the NHS where they have direct contact with patients
  • Home care workers
  • Porters
  • Volunteers
  • Cooks
  • Drivers

This course comes with 2.0 hrs (4.0 class) of CPD, although the time to complete the course online may be less than this. Total course time includes 41 minutes of video training as well as knowledge reviews, final test, remedial help and reviewing downloaded material.

The content of this and all our courses has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines and come with a Certified CPD Statement as well as a ProTrainings Certificate and for online courses an Evidence Based Learning statement.

  • Introduction to The Communication Standard
  • Effective communication in the work setting
  • Language and other needs in communication
  • Verbal and non-verbal communication Skills
  • Communication
  • Different methods of communication
  • Dealing with aggression
  • Defusing potentially dangerous situations
  • Recognising danger signs
  • Adult CPR Flowchart handout/poster
  • CQC website
  • Child CPR Flowchart handout/poster
  • Dechoker Leaflet - for emergency choking treatment
  • Free student first aid program leaflet
  • How to use the Dechoker in emergency choking treatment poster
  • Infant CPR Flowchart
  • Infant CPR Flowchart handout/poster
  • LifePoint AED Leaflet - Full feature for just £795 plus VAT
  • Link to our Concussion ad Brain injury course in association with Headway, a head injury charity
  • Sign up for free Student First Aid - use code SCH-376-61-571
  • Skills for Care Website
  • Standard 6 - Course notes from Skills for Care
  • Visit the First Aid Show free for first aid and medical videos
  • Workplace Emergency Contact Sheet