Lived Experience

Introduction to Lived Experience and Active Listening
CPD Certified Online Training Approved by Skills for Care

Lived Experience at a glance

  • 3-year nationally recognised certificate
  • 1 hour and 37 minutes of engaging video training
  • Video access for 8 months
  • Printable wall certificate
  • CPD time credit conformation
  • Includes manual & other downloads
  • Free weekly video refresher
  • Evidence Based Training certificate
£24.95 + VAT

Sample Video: Lived Experience Promo

Healthwatch Essex runs training for all their Healthwatch Essex Ambassadors to equip them with the skills they need to collect and represent the voice of the people of Essex. This includes engaging with local communities, active and positive listening skills, and the principles of inclusion. They have recently been commissioned to run this training with other groups including local clinical commissioning groups, hospitals, GP representation groups and PALS.  

This online course is presented by Healthwatch Essex to provide their successful program as a video online format making it accessible to anyone or any organisation.

ProTrainings are Skills for Care Endorsed for both our classroom and e-learning courses. This means that our training meets the high standards expected by Skills for Care.

If you engage the public as part of your work in the health and social care sector and would be interested in training, get in touch.

  • NHS
  • Clinical commissioning groups
  • Doctors practice
  • Hospitals
  • County councils 
  • Borough councils
  • District councils
  • Dental practices
  • Community care providers

This course comes with 4.0 hours of CPD, although the time to complete the course online may be less than this. Total course time includes 1 hour and 37 minutes of video training as well as knowledge reviews, final test, remedial help and reviewing downloaded material.

The content of this and all our courses has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines and come with a Certified CPD Statement as well as a ProTrainings Certificate and for online courses an Evidence Based Learning statement.

  • Facilitation Skill
  • What is facilitation
  • Skillset
  • Motivators
  • Tools and Techniques
  • Why are you listening
  • Silence and Listening
  • Leadership and communication
  • Presentation Skills
  • When was the Last Time Someone did not Listen
  • How to Prepare
  • Practice and Reflection
  • Active and Pseudo Listening
  • A Good Presentation
  • Distractions
  • Practice active listening
  • Power of voice and lived experience
  • Getting to know your Community
  • Know Your Service
  • Equality and Diversity and the Law
  • Free student first aid program leaflet
  • Healthwatch Essex who designed this course web link
  • Lived Experience - Jargon Buster Handout
  • Lived Experience - Student Manual
  • Visit the First Aid Show free for first aid and medical videos