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Understanding, Managing, and Coping with Agressive Behaviour


Coping with Aggression is delivered over a full day. The course aims are to provide learners with an understanding of possible reasons behind the aggressive behaviour, briefly look at the legal implications of managing aggressive behaviour in a care setting, and teach possible strategies for managing aggressive behaviours. 

By the end of this session, candidates will be aware of what constitutes aggression; recognise the common signs of aggression, including body language and tone of voice; understand some of the common causes of aggression; understand and implement techniques to manage aggression in others; implement basic procedures for personal safety in the workplace and off-site; be aware of the importance of accurately and appropriately recording aggression; and have an understanding of the legal implications of aggression.

  • Care homes 
  • Customer service roles
  • Housing associations
  • Youth groups
  • Schools
  • Office environment
  • Unit 1
    • Violence in the Workplace
    • The Law
    • Risk Assessment
    • Basic procedures for the workplace
    • Basic procedures for working off-site
    • Reporting procedures
    • The Effects of Stress
  • Unit 2
    • Personal Safety
    • The law on self-defence
    • Positioning for a quick getaway
    • Being prepared for a sudden attack
    • Keeping a safe distance
    • Personal boundaries
  • Unit 3
    • Understanding others
    • The four main reasons why people become aggressive
    • Body language
    • Tone of voice
  • Unit 4
    • How to influence others
    • Language skills
    • Separating the people from the problem
    • The most unhelpful words
  • Unit 5
    • Strategies and Techniques for diffusing and containing aggression
    • Invalidating the expectation
    • Doing the unexpected
    • The Pressure Valve
    • Pacing and Leading
  • Adult CPR Flowchart handout/poster
  • CQC website
  • Child CPR Flowchart handout/poster
  • Dechoker Leaflet - for emergency choking treatment
  • Free student first aid program leaflet
  • Home Emergency Contact Sheet
  • How to use the Dechoker in emergency choking treatment poster
  • Infant CPR Flowchart handout/poster
  • LifePoint AED Leaflet - Full feature for just £795 plus VAT
  • Link to our Concussion ad Brain injury course in association with Headway, a head injury charity
  • Sign up for free Student First Aid - use code SCH-376-61-571
  • Skills for Care Website
  • Visit the First Aid Show free for first aid and medical videos
  • Workplace Accident Book
  • Workplace Emergency Contact Sheet